1) Acceptance of Terms

By purchasing, contracting, or otherwise engaging with Phenomenal Ascensions LLC (“Company,” “we,” “our,” or “us”) for website, digital, or consulting services, you (“Client,” “you,” or “your”) acknowledge that you have read, understood, and agree to these Terms & Conditions (“Agreement”). These Terms are intended to comply with the Federal Trade Commission (FTC) Act, the FTC Cooling-Off Rule (16 CFR § 429), and applicable state consumer-protection laws across all 50 states.

2) Website Service Terms

2.1 Scope of Work

The Company will oversee production and coordination necessary for the contracted web project. A successful launch requires: a domain, server hosting, an SSL certificate, and labor to configure, upload, secure, and connect all components. Purchasing a website alone does not guarantee a live launch if these elements are missing or client access is delayed.

2.2 Domain & Hosting Access

If you purchase your own domain or hosting, you must grant the Company administrative access needed for installation, maintenance, security, and support. The Company may host assets within accounts it controls to ensure security and service continuity. Failure to maintain timely payments may result in temporary parking or suspension of assets until the balance is cured.

2.3 Third-Party Services

The Company may utilize trusted third-party vendors (e.g., hosting, email, CDN, analytics, marketing) for fulfillment. Third-party terms and service levels may apply and are incorporated by reference where applicable.

3) Client Communication Policy

3.1 Active Communication Requirement

To facilitate timely delivery, the Client must respond to Company outreach within seven (7) business days. Lack of communication for thirty (30) consecutive days may result in project suspension without refund until contact is re-established.

3.2 Support Hours

Operational email hours are Monday–Friday, 9:00 AM–5:00 PM (MST). Official correspondence must be sent to [email protected].

4) Change Orders

4.1 Submission Requirements

All change orders must be submitted in writing to [email protected]. Complex requests should be followed by a scheduled call to clarify scope and feasibility.

4.2 Additional Fees

Not all requested changes can be guaranteed. Out-of-scope or excessive revisions may require additional investment to cover incremental labor and materials.

5) Online Asset Management

5.1 Account Setup & Renewals

The Company may create or manage domains, hosting, email, and related assets through a management dashboard. Accounts are registered in the Client’s name with Client billing and may be set to auto-renew unless canceled pursuant to provider terms. Pricing for internet products is market-based and subject to change with or without notice by the provider.

5.2 Access & Support

Clients receive credentials to review receipts, renewals, and settings and may request hands-on support by emailing [email protected].

6) Refund & Cooling-Off Policy

6.1 Three-Business-Day Cancellation Right

In alignment with the FTC Cooling-Off Rule (16 CFR § 429), Clients have three (3) business days from the date of purchase to cancel for a full refund, no questions asked. To cancel, email [email protected] with the subject line Refund Request and include your name, purchase date, and order details.

6.2 Post Cooling-Off Requests

After the three-day period, refunds are considered on a case-by-case basis and may be affected by work already performed, third-party costs initiated, or custom deliverables created. Where third-party services have been provisioned, those amounts may be non-refundable.

6.3 Typical Fulfillment Timeline

Following the cooling-off period, average fulfillment time is 3–5 weeks, dependent on Client responsiveness and scope complexity.

7) Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, special, consequential, or exemplary damages, including lost profits, loss of data, or business interruption, arising out of or in connection with the services or deliverables. Deliverables are provided “as is,” with reasonable assurance of performance per the agreed scope. Some states do not allow limitations on implied warranties; where prohibited, these limitations apply to the fullest extent permitted by law.

You agree to indemnify and hold harmless the Company, its officers, employees, contractors, and affiliates from any claim, demand, loss, or damages, including reasonable attorneys’ fees, arising out of your content, misuse of deliverables, or breach of these Terms.

8) Client Responsibility

You represent that you are of legal age and duly authorized to enter this Agreement on behalf of yourself or your entity. You agree to provide timely approvals, accurate information, and necessary credentials. Delays in providing access or approvals may extend timelines. Persistent non-responsiveness may constitute a breach.

9) Modifications to Terms

The Company may update these Terms from time to time. The latest version will be posted at this page. Continued use of services after an update constitutes acceptance of the revised Terms.

10) Governing Law & Venue

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. Exclusive venue shall be the state or federal courts located in Travis County, Texas, unless otherwise required by applicable consumer-protection laws.

11) Acknowledgment

By purchasing or engaging services from Phenomenal Ascensions LLC, you acknowledge that you have read, understood, and agreed to all provisions of these Terms & Conditions, including refund, communication, asset management, and liability clauses.

12) Contact

For questions about these Terms or to exercise your cooling-off rights, contact:

13) SMS/Text Messaging Terms & Consent

By providing your mobile phone number and affirmatively opting in (e.g., checking a consent box on a web form, texting a designated keyword to our number, or verbally consenting to a representative), you agree to receive recurring SMS/text messages from Phenomenal Ascensions LLC, including service updates, account notices, appointment reminders, and promotional messages related to our services.

13.1 Program Description & Frequency

Message types may include onboarding alerts, scheduling notices, project status updates, security verifications, and marketing offers. Message frequency varies based on your interactions and settings.

13.2 Cost

We do not charge for SMS messages; however, message and data rates may apply from your mobile carrier.

13.3 Opt-Out

You may opt out at any time by replying STOP. After you send STOP, you will receive one additional message confirming your opt-out. No further messages will be sent unless you re-opt in.

13.4 Help

For help, reply HELP or contact us at [email protected] or (737) 497-1627.

13.5 Consent is Not a Condition

Your consent to receive SMS/text messages is not a condition of purchase. You can obtain services without consenting to SMS by contacting us via email or phone.

13.6 Eligibility & Responsibility

You represent that you are the current subscriber or customary user of the mobile number provided and that you are at least 18 years of age or the age of majority in your jurisdiction. You must notify us immediately if you change or deactivate your number.

13.7 Carriers Disclaimer

Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your carrier network and is outside our control.

13.8 Data & Privacy

Data obtained from you in connection with the SMS program may include your mobile number, carrier, device details, and message interaction data and will be used to operate and improve the messaging program and our services, in accordance with our Privacy Policy and these Terms. We do not sell your mobile number.

13.9 Changes to SMS Terms

We may modify or terminate the SMS program or these SMS terms at any time. Any changes will be effective when posted to this page. Continued participation in the SMS program constitutes acceptance of the revised terms.