All clients have 3 business days to submit a cancellation request to receive a refund from Phenomenal Ascensions LLC for all services rendered. All cancellations have an associated fee for merchant processing and refunding the transaction(s). The fee is relative to standard merchant processing fees, eCheck fees, or payment app fees. All cancellations submitted after 3 business days from purchase are not eligible for a refund and will be refunded on a case-by-case basis. Phenomenal Ascensions LLC requests that all cancellation requests are to be submitted in writing to [email protected] in the following format: Subject “ Cancellation” followed by the reason for cancellation in the body of the email. If Phenomenal Ascensions LLC is providing assistance for clients which incurs 3rd party charges on their project within the first 3 business days, then that project is no longer eligible for a refund. In all situations, please email [email protected] and we will call you back at our earliest convenience, or respond via email. If you are unable to speak with a Phenomenal Ascensions LLC representative directly, we ask our clients that their email contains the customer name, telephone number, purchasing email address, and a brief description outlining the cancellation request. Your message will be responded to within the next three business days upon receipt of the message. The Retention of Title agreement states that if a client cancels after the 3 business days period, the client still agrees to pay any previously contracted amount; even if the project(s)have yet to be completed to any degree.